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Text message reminders are sent one week prior to your appointment. If you have not received a reminder text, please call or email us.

Please do not respond to the text messages. If you wish to make changes to your child’s appointment, please call or email us.

Payment of the deposit serves as confirmation of the appointment.

We do understand that circumstances may arise unexpectedly, however, late arrivals tend to compromise the punctuality of service we are able to provide to you, as well as our other patients.

We do maintain a relatively tight schedule, and we make every attempt to begin your appointment at the time scheduled.

If you arrive late we reserve the right to reschedule or reduce the length of the consultation or procedure to ensure that their next scheduled appointment does not have to be put behind.

If you believe you will be late it would be appreciated if you could call ahead and advise the reception as alternative arrangements may be possible.

Deposits for in person appointments are required no later than 72 business hours prior to the appointment.
Full payment of telehealth appointments must be made no later than 72 business hours prior to the appointment.
We reserve the right to cancel the appointment if payment is not made within the above timeframe.

If you need to cancel or reschedule an appointment, you are required to give 3 full business days’ notice. Otherwise, a cancellation fee may apply.

When you book an appointment, the practitioner reserves the time, especially for you. It is very difficult for us to allocate time to a different patient at short notice. Therefore, we would appreciate as much notice as possible so we can offer the appointment to another patient.